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Key Performance Indicators  (Professional/practitioner)

This course is designed for executives, operational managers and analysts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations
At the end of this Course, Participants will have a clear understanding of:
  • Understand the complexities of working with KPIs and learn how to address them 
  • Develop a working knowledge of the Key Performance Indicators (KPI) Management Framework 
  • Use over 30 performance measurement tools to facilitate the deployment and value added by KPIs 
  • Access to the latest research and best practice in working with KPI 
  • Customize and develop templates in accordance with the standards required for the certification application documentation 
These courses are targeted for chief executive officers, finance managers, human resources managers, project managers, engineers and planners, information technology managers.

Day One: Establishing KPIs

Introduction To The World Of KPIs
• Course outline and expectations
• Challenges In Performance measurement
• Key Performance Indicators concept map
• Strategy and performance management terminology review
• KPI historical overview and current state of practice
• Management theory informing the value added by using KPIs
Exercise: Systems thinking exercise
In practice: Examples of how KPIs are used in business
Case study: Good and bad practice in the use of KPI terminology
The Pillars Of KPI Architecture
• Interdisciplinary systemic worldview (weltanschauung)
• KPI lifecycle
• KPI use case scenarios
• KPI architecture toolkit
• KPI architecture skills map
• KPI architect's role in the world of KPIs
Exercise: Needs addressed by KPIs
In practice: KPI architecture in practice
Case study: Matching architecture tools to use case scenarios
KPI Selection
• KPI typology
• Sources of relevant KPIs
• Essential KPI examples
• The generic KPI selection process
• KPI toolkit spotlight: KPI filtering criteria
• KPI selection based on use case scenarios
Exercise: Developing a KPI cluster map
In practice: KPI selection workshop agenda
Case study: Scenario based KPI selection

Day Two: Activating KPIs

KPI Documentation
• Functions of the KPI documentation form
• KPI documentation form design
• KPI documentation process
• Functions of the organisational KPI library
• Approaches to KPI target setting
• Target setting process
Exercise: What we need to know about each selected KPI?
Exercise: Documenting a KPI
In practice: KPI documentation form typology
In practice: Review of documented KPI examples
Case study: Customising a KPI documentation form
Case study: Setting KPI targets
Data Visualisation: Designing KPI Dashboards And Scorecards
• Good practice in data visualisation
• KPI toolkit spotlight: The Balanced Scorecard
• KPI toolkit spotlight: The KPI Dashboard
• KPI toolkit spotlight: The Performance Healthogram
Exercise: The importance of data visualisation
Exercise: Scorecard and dashboard design
In practice: Review of scorecard and dashboard designs
Case study: Selection of KPI graphs
KPI Data Gathering And Reporting
• The KPI data gathering process
• KPI data sources taxonomy
• KPI activation tools and techniques
• Business analysis techniques
• Report compilation
• Initiative management (documentation and progress review)
Exercise: Preparing commentary on KPI results
In practice: Examples of performance reports
Case study: Managing performance through KPI reporting

Day Three: Generating value with KPIs

KPI Management Enablers: Software, Hardware, Communication And Culture
• Overview of KPI software marketplace
• Overview of KPI hardware marketplace
• KPI results communication tools taxonomy
Exercise: Using software for KPI reporting
In practice: Comparison of Microsoft Excel vs. KPI software reporting
In practice: KPI reporting (websites and annual report examples)
In practice: Comparison of Microsoft Excel vs. KPI software reporting
Case study: KPI modeling
Generating Value From Using KPIs
• Building organisational performance measurement capability
• The Performance Measurement Maturity Model
• Benchmarking typology
• Pay for performance and KPIs
• The human aspects of performance
Exercise: Assessing performance measurement maturity
In practice: Pay for performance models
Case study: Motivation today
Measuring And Learning With KPIs
• Review of the performance management toolkit components
• Review of the KPI toolkit components
• Review of course content
• KPI Professional certification test
• Questions and answers / free discussion
KPI Practitioner

Day One: Establishing KPIs

KPI Project Coordination
• The business case for KPI implementation
• KPI implementation project outline
• Stakeholder matrix development
• Primary input sources data analysis
• Secondary input sources data analysis
• Reporting catalogue development
• KPI workshop briefing pack development
KPI Selection
• Probing questions for KPI selection
• Value driver concept mapping
• Value flow analysis
• KPI balancing
Scorecard and Dashboard Development and Documentation
• Selection of KPI based on objectives
• KPI clustering
• Content structure
• Scorecard and dashboard design
• KPI documentation form design
• Target setting

Day Two: Managing KPIs

Data Collection, Analysis and Reporting
• Data gathering communication
• Working with KPI data custodians
• KPI trend analysis
• Reporting commentary
KPI Review Meetings and Initiative Management
• KPI reviewmeeting preparation, facilitation and follow-up
• Initiative selection, documentation and monitoring
KPI Management Evaluation
• Double loop learning/lessons learned
• Managing the cost of measuring KPIs
• Using the Performance Management Maturity Model
• Audit of performance measurement enablers (software, hardware, culture)
• Review of the KPI Management Framework toolkit

Key Performance Indicators (Professional/practitioner)